Question 1

What does "managed" actually mean?

Accepted Answer

It means we handle everything — plugin updates, security patches, speed optimization, backups, malware removal, and monitoring. You focus on your business. We keep your site flawless. There's nothing you need to do except use your site.

Question 2

What happens during onboarding?

Accepted Answer

We handle your entire migration — files, database, DNS, SSL — typically in under 2 hours with zero downtime. Once live, we run a full speed optimization pass, configure monitoring, set up backups, and walk you through the portal. You're fully operational from day one.

Question 3

Can I keep my current domain registrar?

Accepted Answer

Absolutely. We never touch your domain registrar. You keep full ownership and control of your domain. We simply point your DNS to our servers — takes minutes, not hours.

Question 4

What's included in the 30-day trial?

Accepted Answer

Everything. Full migration, speed optimization, security hardening, AI monitoring, daily backups, developer support — the complete service. If you're not thrilled after 30 days, you pay nothing.

Question 5

What do I get access to?

Accepted Answer

Full WordPress admin access plus our management portal — real-time analytics, uptime monitoring, plugin status, backups, AI health scores, and direct developer support in one place. You see everything we see.

Question 6

How fast is your hosting?

Accepted Answer

Blazing. Google C3D machines, 12 CPUs, 8 GB RAM, NGINX caching, HTTP/3, and Cloudflare CDN across 37+ global data centers. Our clients consistently hit 90+ PageSpeed scores. Average TTFB under 200ms.

Question 7

What are your server specs?

Accepted Answer

Google C3D machines with 12 CPUs, 8 GB RAM, 24+ PHP workers, 512 MB PHP memory, MariaDB 10.3+, NGINX, HTTP/3, Redis support, reverse proxy support, and 37+ global data center locations. SOC-2 compliant.

Question 8

Do you support WooCommerce?

Accepted Answer

Yes — WooCommerce is one of our specialties. We optimize for e-commerce performance out of the box: server-level caching tuned for dynamic cart pages, Redis object caching, and CDN configuration that respects WooCommerce sessions. Multiple clients run high-traffic stores on our platform.

Question 9

Do you support WordPress Multisite?

Accepted Answer

Full multisite support is included. We handle subdomain and subdirectory configurations, network-level plugin management, and per-site performance optimization. No extra charge.

Question 10

How does the AI monitoring work?

Accepted Answer

Our AI system continuously analyzes your site's health — checking for stale plugins, performance regressions, SEO issues, security vulnerabilities, and uptime anomalies. It generates a health score and actionable recommendations, and alerts our team before problems become visible to your visitors.

Question 11

How do backups and restores work?

Accepted Answer

Daily automated backups with 30-day retention. One-click restore from the portal anytime you need it. We also take pre-update snapshots before every plugin or core update, so there's always a clean rollback point.

Question 12

What if my site gets hacked?

Accepted Answer

We handle it — completely. Malware removal, vulnerability patching, and hardening are all included in your plan. No surprise charges, no third-party handoffs. We fix it, secure it, and monitor it going forward.

Question 13

What security measures are in place?

Accepted Answer

Enterprise-grade firewalls, continuous malware scanning, brute-force protection, DDoS mitigation via Cloudflare, free SSL with wildcard support, TLS 1.3, and proactive vulnerability monitoring for all installed plugins. Emergency security patches deployed within 24 hours.

Question 14

Do you lock me into a contract?

Accepted Answer

No. Month-to-month billing. Stay because you love the service, not because you're trapped in paperwork. Cancel anytime with no penalties or hidden fees.

Question 15

What if something breaks?

Accepted Answer

We fix it — fast — as part of your plan. No surprise charges, no scope limitations. It's our problem until it's solved. That's what managed means.

Question 16

Are there any hidden fees?

Accepted Answer

None. Your monthly rate covers everything — hosting, maintenance, updates, security, backups, monitoring, support, premium plugin licenses, SSL, CDN, and migration. The price you see is the price you pay.

Question 17

Do you offer volume discounts?

Accepted Answer

Yes. The more sites you bring, the lower your per-site cost. Agencies managing 10+ sites see significant savings. Check our agency pricing page or contact us for a custom quote.

Question 18

Who will I be talking to?

Accepted Answer

A senior WordPress developer with 10+ years of experience. Not a tier-1 rep. Not a chatbot. A real human who knows your site inside and out. Call, text, or chat — we're here.

Question 19

Can you migrate my existing site?

Accepted Answer

Yes — free of charge. We handle the full migration (files, database, DNS, SSL) typically in under 2 hours with zero downtime. We've migrated hundreds of sites without a single incident.

Question 20

What if I need custom development?

Accepted Answer

We offer full-stack custom development — WordPress, React, Next.js, Shopify, Laravel, and more. U.S.-based senior developers, no outsourcing. Contact us for project scoping and pricing.

Question 21

What premium plugins are included?

Accepted Answer

We provide licensed copies of premium plugins at no extra cost, including WP Rocket, Perfmatters, ACF Pro, Gravity Forms, Optimole, Imagify, the full Jet Plugin Suite (40+ plugins), GravityWiz (15+ perks), PowerPack Elementor, and WP All Import/Export Suite.

Everything
You Need to Know.

Getting Started

What does "managed" actually mean?

What happens during onboarding?

Can I keep my current domain registrar?

What's included in the 30-day trial?

What do I get access to?

Hosting & Performance

How fast is your hosting?

What are your server specs?

Do you support WooCommerce?

Do you support WordPress Multisite?

How does the AI monitoring work?

Security & Backups

How do backups and restores work?

What if my site gets hacked?

What security measures are in place?

Billing & Contracts

Do you lock me into a contract?

What if something breaks?

Are there any hidden fees?

Do you offer volume discounts?

Support & Development

Who will I be talking to?

Can you migrate my existing site?

What if I need custom development?

What premium plugins are included?

Ready When
You Are.

EverythingYou Need to Know.

Getting Started

What does "managed" actually mean?

What happens during onboarding?

Can I keep my current domain registrar?

What's included in the 30-day trial?

What do I get access to?

Hosting & Performance

How fast is your hosting?

What are your server specs?

Do you support WooCommerce?

Do you support WordPress Multisite?

How does the AI monitoring work?

Security & Backups

How do backups and restores work?

What if my site gets hacked?

What security measures are in place?

Billing & Contracts

Do you lock me into a contract?

What if something breaks?

Are there any hidden fees?

Do you offer volume discounts?

Support & Development

Who will I be talking to?

Can you migrate my existing site?

What if I need custom development?

What premium plugins are included?

Ready WhenYou Are.

Everything
You Need to Know.

Ready When
You Are.