Platform Status & Disaster Recovery

At Topsyde, we believe in complete transparency regarding the performance and availability of our platform. Our goal is to provide a “worry-free” experience, which includes robust monitoring, clear communication, and a comprehensive disaster recovery plan.

Infrastructure Status Page

Our core hosting infrastructure is powered by Kinsta, renowned for its best-in-class reliability and performance. You can view the real-time status of all systems, including servers and network operations, below.

Our Proactive Communication & Management

While Kinsta’s page provides the raw status of the underlying infrastructure, our service layer adds proactive management and direct communication:

• 24/7 Monitoring: We actively monitor our clients’ sites. In the rare event of a service disruption reported on the status page, we are often already working on it before a client is even aware.

• Direct Communication: If a platform-wide event occurs that may impact your site, we will proactively communicate with you via email, providing clear updates and expected resolutions. You always have a direct line to us, not a generic support queue.

Disaster Recovery and Backups

Our disaster recovery strategy is built on a foundation of redundant, frequent backups to ensure your data is always safe and restorable.

• Automated Daily Backups: Your entire WordPress site is automatically backed up every 24 hours.

• Redundant Storage: All backups are stored in a separate, redundant location for maximum security and availability.

• 30-Day Retention: We retain at least 30 daily backups, giving you a full month of restore points.

• On-Demand Backups: You can request a fresh backup at any time, such as before a major content update.

• Rapid Restoration: In the event of data loss or a critical error, we can quickly restore your site to a recent, clean backup to minimize any downtime.

Our combination of world-class infrastructure, meticulous backup procedures, and proactive, developer-led management ensures that your website has the highest possible uptime and is protected against unforeseen events.