4 articles
After-hours website support for agencies, priced out: pager tools, a contractor retainer, the owner's sleep, and how to sell an SLA tier without a night shift.
Colton Joseph··13 min read
A client website got hacked and the client is calling. Who carries the blame under an agency contract, the first-hour steps, a call script, and what to bill.
Marcus Webb··14 min read
Agency monthly client reporting for WordPress retainers: the uptime, update, threat, and work-log data that stops clients questioning what they pay you for.
Rachel Nguyen··12 min read
A post-sale look at a bootstrapped hosting business: 435 clients, 59.8% first-year retention, and what drives web hosting revenue economics.
Colton Joseph··12 min read